Shipping policy
Where is my order?
All orders are currently being dispatched from our local distribution centers via our delivery partners. Once your order is shipped, you will receive a shipping confirmation email with your tracking number. Please track your order through our delivery partner websites:
Australia Post: auspost.com.au
How long will delivery of my Standard Post Item take?
Shipping times will vary depending on your location, please check our delivery timeframes below.
| STATE | ADAIRS PROCESSING AND DISPATCH | AUSTRALIA POST SHIPPING TIMES | TOTAL DELIVERY TIME | STANDARD ORDERS OVER $89 | STANDARD ORDERS UNDER $89 |
|---|---|---|---|---|---|
| VIC, NSW & ACT | Up to 3 - 5 business days | 5 - 9 business days | Up to 14 business days | FREE | $13.95 |
| TAS, SA & QLD | Up to 3 - 5 business days | 7 - 12 business days | Up to 17 business days | FREE | $13.95 |
| TAS, SA & QLD | Up to 3 - 5 business days | 7 - 12 business days | Up to 17 business days | FREE | $13.95 |
| WA & NT | Up to 3 - 5 business days | 8 - 14 business days | Up to 19 business days | FREE | $13.95 |
| Worldwide | Up to 3 - 5 business days | 8 - 30 business days | Up to 35 business days | FREE | $18.95 |
Refund:
If your order is not in progress at the warehouse or has not been dispatched, we can organise a refund for you. Please note, if your refund is processed over the weekend, it will be processed from Monday and can take a few days to come back into your nominated account.
However, if your order has been dispatched, we can only refund you after the order has been delivered. We are very sorry for the inconvenience this may cause you. Please send us a message via our contact us form.